Shelf Life and Warranty: flooring companies confuse the concept of undesirable

in Sale ! Purchase ! Rent Fri Jan 08, 2016 12:40 pm
by fengqingxue

Shelf Life and Warranty: flooring companies confuse the concept of undesirable

With the flooring industry gradually intensified competition in the market, meaning the level of service on the flooring business increasingly prominent. Now, enterprise service upgrade, extend the product warranty period, ten years warranty and lifetime maintenance and other services to attract consumers become the usual means. But in the actual sales process, there are still many consumer complaints are difficult to fulfill because the enterprise service commitment caused.

Shelf Life and Warranty: flooring companies confuse the concept of undesirable

The flooring market shelf life and warranty period varies

Recently, this reporter visited several supermarkets development, flooring and other home building supplies aftermarket warranty ,, slightly different quality after-sales service is divided into several situations: First, to mention only the warranty period, such as some brands, said the warranty period of one year; the second is just mention the shelf life, such as some brands of fifteen-year warranty; another warranty period and shelf life of two services, such as one-year warranty, fifteen-year warranty publicity. In this regard, industry insiders, consumers want a clearer understanding of the brand's after-sales service, should clarify the difference between warranty and shelf life, do not look behind the length of time, without looking in the end is the quality of security or security maintenance.

Power Dekor Beijing Branch Wang Qingjiang, director of marketing presentation, the warranty period is the emergence of quality problems in this range to WPC is how processed ? ensure good repair and free of charge to use, and the shelf life is generally based on use of the product characteristics and the material to be, within the warranty period, there the person responsible for maintenance, will be charged a fee. On Dekor, the provision one year warranty period, the shelf life of the product material at different times with slightly different in the one-year warranty period, the product appears the problem does not charge any labor costs, but more than the warranty period, the warranty period, there is a problem in need of repair, labor and material costs will be charged accordingly.

Flooring business services always need to carry out product sales

In flooring products warranty service, there is also a phenomenon is to increase the cost of an extended warranty. An industry source said, step by step wood processing continue to provide products, technology, update the configuration of the main material is the necessary way to ensure the quality of products, but this will directly lead to increased costs. Product problems because the floor in addition to product quality, service and maintenance but also directly affect the quality and longevity.

Consumers in the choice of brand flooring products, the first product based on trust and quality of the brand, which is the big brand advantage, secondly, choose the brand of home improvement but also to enjoy the high quality of its service. Good service business better than national standards, is confident of the quality of their own performance, but the service should cost more to get through the management and brand operations, rather than added to the consumers.

All types of floor suppliers On quality of service gradually attention of flooring market, improve service quality flooring company also is a means to enhance its comprehensive competitiveness. Extended warranty is a continuation of a practice enterprise services, but this practice was not just a gimmick, it is need to include the entire service process. Only the selling point to attract consumers thoroughly implement into practice, in order to win business opportunities flooring secondary sales, but also the only way to be consumers.

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